The tourism sector is the most important in Europe, receiving more than 700 million international arrivals and generating more than 25 million direct and indirect jobs. However, one of the biggest challenges the sector has faced in recent years is the difficulty of finding qualified staff for the jobs being created.

It is time to change the traditional image of hospitality. This constantly evolving sector offers a wide range of career opportunities for people of all profiles. However, to make the most of this potential, it is essential to have appropriate training that responds to the real needs of the labour market.

Our project aims to connect students with businesses, facilitating their entry into the labour market and contributing to the creation of a more competitive and sustainable tourism sector.”

The solution provided is a new approach to micro-training in the workplace, which we have called “Skills Swap”. The main objective is to promote continuous training for tourism professionals, facilitating staff exchanges between companies in the sector so that their teams acquire new competences and skills in new fields. This exchange, which can range from half-day periods to whole weeks, has been designed so that professionals acquire new skills through full immersion in another company.

By creating a network of participating companies, both employers and their staff have benefited from “sending” and “hosting” training, establishing new contacts and building trust, while also receiving support from our coordinators.

The consulting and development team led the project chapter dedicated to the design and development of a Web App to manage and implement employee exchanges between companies. The App also enables employees to keep an evidence diary of the exchanges carried out.

The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views of the authors only, and the Commission cannot be held responsible for any use that may be made of the information contained therein.

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